The world's best and worst airlines and airports for 2019 have been named in a new study and Qatar Airways is ranked as the number one airline for the second year running with American Airlines in second place.
The top airport for the second year running, the study claims, is Hamad International Airport in Doha, followed by Tokyo International Airport. Lisbon Portela Airport has been named as the worst.
The study was carried out by AirHelp, a company that assists passengers with compensation claims for delayed, cancelled or overbooked flights.
It ranked 72 airlines and 132 airports from 40,000 reviews based on on-time performance and quality of service, as well as food and drink options and how easy it is to claim a refund.
In the airlines ranking Aeromexico comes third followed by SAS (fourth) and Qantas (fifth).
The rest of the top ten is made up of LATAM Airlines (sixth), WestJet (seventh), Luxair (eighth), Austrian Airlines (ninth) and Emirates (10th).
The best-ranked UK-based airline is Flybe, which comes 11th, followed by Virgin Atlantic, which comes 15th. British Airways comes 23rd and Jet2 54th.
In the U.S airline league-within-a-league, the second-best ranked airline is United Airlines (16th) and Delta Air Lines in 17th.
Directly above Thomas Cook and easyJet comes Kuwait Airways (70th), Korean Air (69th) and Ryanair (68th).
After Hamad International and Tokyo International in the airport ranking is Athens International, followed by Afonso Pena International in Brazil and Gdańsk Lech Wałęsa Airport in fifth.
Rounding off the top ten are Moscow Sheremetyevo (sixth), Singapore Changi (seventh), Hyderabad International (eighth), Tenerife North Airport (ninth) and Viracopos/Campinas International Airport in Brazil (10th).
The highest ranked UK airport is Bristol Airport, in 70th place, with London Heathrow coming 73rd.
Birmingham Airport is 78th, London City 104th, London Stansted 109th, Edinburgh Airport 122nd and Gatwick 123rd.
Bottom-ranked in the UK is Manchester, coming 127th out of 132. Last year Manchester Airport's Terminal 3 came second from bottom in a Which? customer satisfaction study, just ahead of London Luton.
The top-rated US hub is Atlanta Hartsfield-Jackson International in 34th place. Highest ranking in Australia is Sydney Airport in 65th spot.
As well as Lisbon Portela, the following airports also fared badly - Kuwait International (131st), Eindhoven Airport (130th), Henri Coandă International Airport (129th) in Bucharest and Malta International Airport (128th).
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